CMU Bus Improvement
Digital bus tracking apps available to students are often inconsistent making it difficult to accurately plan trips. This causes students both coming and leaving campus to be late. We devised an intervention, both digital and physical that would help this problem. Through a research process of interviews, surveys and exploration, we were able to come to a solution with input of the community.
Our objective was to identify an area or service where there was room for design intervention. My group chose to focus on the experience of riding the bus to-and-from campus, that makes use of a widely utilized campus resource that had major flaws when it came to reliability and user trust.
Initial Plan Poster
Plan for Research
We began by examining who was impacted by our problem, from students, to faculty, to those working for Port Authority. Then we began to look into how the overall bus system interacts with other common modes of transportation, that users might choose to use over the bus system if they didn't find riding the bus to their liking.
We collected data via sticker polls placed at the bus stops, an online poll posted to different Carnegie Mellon Facebook pages, and short interviews taken at the three different CMU bus stops.